TRYDN Bikes Ltd – Terms & Conditions of Sale
Effective Date: 01/09/2025
Company Name: TRYDN Bikes Ltd
Registered Office: 17 Old hill crescent, Newport, NP181JL
Company No: 16632836
1. Scope
1.1 These Terms & Conditions (“Terms”) apply to all sales of electric balance bikes and related products (“Products”) by TRYDN Bikes Ltd (“TRYDN”, “we”, “our”, “us”).
1.2 We sell directly to consumers (B2C) and to trade customers (B2B). Certain clauses apply only to consumers (see section 7) or trade customers (see section 11).
1.3 By placing an order, you agree to be bound by these Terms.
2. Products
2.1 All Products are manufactured to TRYDN’s design specification.
2.2 While we aim for accuracy, descriptions, specifications, and images are for guidance only.
2.3 It is your responsibility to ensure suitability for intended use, rider age, weight, and ability.
3. Orders
3.1 Orders are subject to acceptance and availability.
3.2 A contract forms when we confirm your order in writing or dispatch Products.
3.3 We may refuse orders at our discretion, including where payment is not authorised, stock is unavailable, or fraud is suspected.
4. Prices & Payment
4.1 Prices are in GBP and include/exclude VAT as stated.
4.2 We may change prices before acceptance of your order.
4.3 Full payment is required before dispatch, unless agreed otherwise with trade customers.
4.4 We accept [insert payment methods].
5. Delivery
5.1 Delivery charges and timescales are confirmed when ordering.
5.2 Any delivery dates given are estimates; we are not liable for delays outside our control.
5.3 Risk passes to you upon delivery. Title remains with TRYDN until full payment is received.
5.4 You must check packaging and goods on delivery and notify us promptly of visible damage.
6. Ownership & Risk
6.1 You own the Products once full payment is received.
6.2 Until ownership transfers, you must store Products securely and not resell, modify, or dispose of them without our consent (applies to trade).
7. Consumer Rights (B2C)
7.1 If you are a consumer, you may cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013.
7.2 To cancel, you must notify us in writing within this period.
7.3 Products must be returned at your expense, unused, and in original packaging.
7.4 We will refund within 14 days of receiving the returned Products.
7.5 This right does not apply to customised or used Products.
8. Returns & Warranty
8.1 If your Product is faulty, you must notify us within 30 days of delivery for a refund, repair, or replacement.
8.2 After 30 days, we will provide a repair or replacement in line with the Consumer Rights Act 2015 (for consumers) or our warranty terms (for trade).
8.3 Our Products are supplied with a 6 months limited warranty against manufacturing defects.
8.4 Warranty excludes:
Normal wear and tear
Damage from misuse, accidents, neglect, or improper storage
Unauthorised modifications or repairs
Use outside of intended purpose (e.g. on public roads)
9. Safety
9.1 Electric balance bikes are not road-legal. They are for use on private land or closed tracks only.
9.2 Riders must always wear suitable protective equipment, including helmets.
9.3 Children must be supervised by a responsible adult at all times.
9.4 TRYDN accepts no liability for injury, loss, or damage caused by unsafe or inappropriate use of Products.
10. Liability
10.1 Our liability is limited to the price of the Products supplied.
10.2 We are not liable for indirect, consequential, or incidental losses, including loss of profits, business, or goodwill.
10.3 Nothing in these Terms limits liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability which cannot legally be excluded
11. Trade Customers (B2B)
11.1 Consumer cancellation rights under section 7 do not apply.
11.2 Trade customers must inspect goods immediately upon delivery and notify us of defects within 7 days.
11.3 Our liability to trade customers is limited to replacement of defective Products or refund of the purchase price, at our discretion.
11.4 Title to Products remains with TRYDN until payment in full is received. We may repossess unpaid goods.
11.5 Trade customers may only resell Products in the condition supplied and may not rebrand, modify, or misrepresent them without written approval.
12. Intellectual Property
12.1 All intellectual property in our Products, branding, and marketing materials belongs to TRYDN.
12.2 Customers may not reproduce, copy, or use our designs, logos, or trademarks without prior written consent.
13. Force Majeure
13.1 We are not liable for failure or delay caused by events beyond our reasonable control, including strikes, supply chain issues, natural disasters, or government restrictions.
14. Governing Law
14.1 These Terms are governed by the laws of England & Wales.
14.2 Disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
15. Contact
TRYDN Bikes Ltd
info@trydnbikes.com